About Us
About Us
live4soccer.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
live4soccer.co.uk
Units 28 & 29 Carcroft Enterprise Park
Carcroft
Doncaster
South Yorkshire
DN6 8DD
UK (mainland)
Phone: 0845 603 6225
Fax: 01302 725 588
Email: sales@live4soccer.co.uk
VAT Registration No. 889374356
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
When purchasing any products included within our Packaged Deals section (or packaged as a Special Deal) these will be excluded for calculating any free gifts described on the home page.
Shipping & Handling
If your products are in stock they are picked and packed the same day as we receive the order. They are despatched using a premier haulage company.
There is a delivery charge of £7.50 (+ VAT) on all orders (except for steel/aluminium goalposts) in Uk Mainland. Delivery on Steel/aluminium goalposts to UK mainland is charged at £150 per goal.
Orders outside mainland UK but within the EU are charged out at cost to live4soccer.co.uk. One of our staff will call you to advise of any additional cost.
Please call live4soccer.co.uk for details.
Delivery Schedule
All stock items are despatched on a next day delivery service however live4soccer.co.uk does not make any guarantee that goods are delivered within 24 hours. You should allow three working days for delivery and we recommend that all products are ordered in good time. Bespoke items , non stock items & items requiring printing will take longer to deliver.
Back Order
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
If you are not satisfied with any product purchased from live4soccer.co.uk then you must contact customer services on 0845 6036225 and notify us of the reason.
All good supplied by Live4soccer.co.uk carry a twelve month warranty against manufacturing defects.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 603 6225 (International +44 0845 603 6225) or fax us on 01302 725 588 or write to us at Units 28 & 29 Carcroft Enterprise Park Carcroft Doncaster South Yorkshire DN6 8DD UK (mainland)
Privacy Policy
live4soccer.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Live4soccer.co.uk offers a 14 day money back guarantee. If you are dissatisfied with your order for whatever reason you should contact us immediately.
If you wish to return the goods because they are not what you expected then you must contact the customer service team and advise them that you are returning the goods. It is the customers responsibilty to return the goods and we advise you to obtain adequate insurance for any goods you return. Personalised products are non returnable.
There is a 20% restocking fee on all returns and this will be deducted from any refund.
If you cannot return the product yourself please contact the customer service team and we can arrange to have your order collected. You will be advised how much it will cost to collect the goods and we shall require payment before the collection is authorised.
Once we have received the goods in our warehouse they will be checked and repackeged. Provided they are unused, a refund will be issued (less a restocking fee and any collection fee) using the same method used to purchase the goods.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
