01302 723 024     sales@live4soccer.co.uk

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DELIVERY POLICY

Here at live4soccer we take our relationship with the customer very seriously.  Once you place your order you should receive an order acknowledgment (via email) confirming that we have received and are processing it.  If there is a problem with your order, for example an item is out of stock, we will do our best to contact you to keep you informed and ask how you would like to proceed.

 

Does Live4soccer Carry Stock?

We are different from most other internet shops becuase we are a 'bricks and mortar' business with warehousing facilities in excess of 15,000sq ft. This allows us to deliver a prompt and efficient service to you, our customer.

Please note that we do not hold stock of branded teamwear products including Nike, Mitre, Errea, Stanno and Prostar football kits. It is common practise within this industry to ship football teamwear products from the manufacturer once we receive your order.

You are always welcome to contact us if you have a quiery regarding leadtimes. We do understand the importance of meeting delivery expectations.

 

When Should I Expect My Order?

Stock Items
All stock items sold via this website are dispatched using an express courier service to speed up the delivery process and ensure you have your order in good time for your next training session.

We stock items in the following sections of the website:-

  • Footballs
  • Goalposts
  • Training Equipment
  • Football Accessories
  • Storage Equipment

Large goalposts (11-a-side) are delivered via a haulier and can take 2-3 weeks. We will of course keep you updated on delivery leadtimes. 

Non Stock Items
Non stock items predominantly consist of teamwear products. You should allow the following leadtimes for branded teamwear products:-

  • Mitre Teamwear - 2-3 days if in stock at Mitre warehouse
  • Nike Teamwear - 4-6 days if in stock at Nike warehouse
  • Errea Teamwear - 4-6 days if in stock at Errea warehouse
  • Stanno Teamwear - 4-6 days if in stock at Stanno warehouse

Out of Stock Items
There are occasions, particluarly during the busy summer months, when products can be out of stock either in our warehouse and/or with the supplier. On these rare occasions we will always do our best to contact you as soon as is practicable to keep you informed and ask you how you would like to proceed with your order. We will normally try to offer a substitute product when items are out of stock.

Printing and Embroidery
Personalising a garment takes time. Whether it is one garment from our Live4soccer Clubshop or a complete football kit you should always allow 2-3 weeks for delivery from placing the original order.  Once you place an order that requires personalisation we will always contact you to confirm your requirments.

 

What Should I Do If I Have a Question About My Order?

It's simple - just get in touch. Most of our staff either play football, coach football or are involved in football so we do understand the importance of getting an order delivered on time. Our staff will always give an honest answer when it comes to leadtimes.

If you have any specific requirements for your delivery then please feel free to contact our sales team on 0845 603 6225 or by email at sales@live4soccer.co.uk

Alternatively, you can write to us at the following address:-

Customer Services
Live4soccer
Unit 28 & 29 Carcroft Enterprise Park
Station Road
Carcroft
Doncaster
DN6 8DD

CAN'T FIND WHAT YOU ARE LOOKING FOR? CALL OUR TEAM ON 01302 723 024 OR EMAIL US HERE